Politique d’expédition

We take great care in preparing and packaging every Sokka Tableware order.

Order Processing Time

• Orders are generally processed within 2–4 business days after payment confirmation.
• Customized, bulk, gifting, or made-to-order products may require additional processing time.
• Processing timelines may be longer during:
  • festive periods,
  • exhibitions,
  • product launches,
  • sales,
  • or high-volume periods.

Delivery Timeframes

For standard orders:

• Mumbai: approximately 2–4 business days after dispatch.
• Major metro cities in India: approximately 3–7 business days after dispatch.
• Other locations in India: approximately 5–10 business days after dispatch.
• Remote locations may require additional delivery time.

These timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, strikes, or other circumstances beyond our control.

Shipping Coverage

We currently ship to:

• most serviceable locations across India,
• selected international destinations, where available.

International shipping availability, rates, customs duties, and delivery timelines may vary depending on the destination.

Shipping Charges

• Shipping charges, where applicable, will be shown at checkout.
• Shipping rates may depend on:
  • destination,
  • order value,
  • package weight,
  • dimensions,
  • and product type.
• Oversized, fragile, bulk, or international orders may attract additional shipping charges.

Tracking

Once your order has been dispatched, you will receive tracking details through email.

Delayed Deliveries

While we work with trusted courier partners, delivery delays may occasionally occur.

Sokka Tableware will assist wherever possible, but we cannot be held responsible for delays caused by:

• courier operations,
• weather,
• natural events,
• government restrictions,
• customs clearance,
• strikes,
• incorrect address details,
• or circumstances beyond our reasonable control.

Failed Delivery Attempts

If delivery is unsuccessful due to:

• incorrect address,
• unavailable recipient,
• refusal to accept the order,
• or repeated failed delivery attempts,

additional shipping charges may apply for re-dispatch.