RETURN, EXCHANGE & REFUND POLICY

SOKKA TABLEWARE

At SOKKA Tableware, every creation is thoughtfully designed to bring elegance, craftsmanship, and timeless beauty into your home. We take great care in ensuring that each product meets our quality standards and reaches you in excellent condition.

Your satisfaction is important to us. Please review our Return, Exchange & Refund Policy before making a purchase.

1. Return & Exchange Eligibility

Due to the delicate nature and premium craftsmanship of our products, we do not accept returns or exchanges for reasons such as change of mind, personal preference, or incorrect product selection.

However, we accept return, replacement, or refund requests in the following circumstances:

• The product arrives damaged or broken.

• An incorrect product has been delivered.

• The product has a manufacturing defect.

• The product is materially different from its description or specifications.

Requests relating to other issues covered by applicable consumer protection laws will also be addressed in accordance with those laws.

2. Reporting Damaged or Incorrect Products

We recommend that customers inspect their orders immediately upon delivery.

If you receive a damaged, defective, or incorrect product, please contact our customer support team, preferably within 48 hours of delivery, to help us investigate and resolve the issue promptly.

Please provide:

• Your order number.

• Your registered name and contact details.

• Clear photographs of the product and packaging.

• A brief description of the issue.

• An unboxing video, if available.

Our team will review your request and guide you through the next steps.

The 48-hour reporting period is recommended for faster resolution and does not limit your statutory consumer rights.

3. Non-Returnable & Non-Exchangeable Products

Except where a product is defective, damaged on arrival, incorrectly supplied, or otherwise eligible for a remedy under applicable law, the following items are not eligible for returns or exchanges:

• Customized, personalized, or made-to-order products.

• Bespoke corporate gifting orders.

• Products purchased during clearance or final-sale promotions.

• Used, washed, or altered table linen.

• Products damaged due to improper handling, cleaning, or storage.

• Products with damage caused after delivery.

• Gift cards.

Products sold as sets must be returned with all applicable components when a complete-set return is required.

4. Product Variations & Craftsmanship

Certain SOKKA Tableware products feature handcrafted finishes, natural materials, and intricate detailing.

Minor variations in colour, texture, finish, or detailing may occur due to the nature of materials and craftsmanship.

Such variations are part of the individual character of our collections and are not necessarily considered manufacturing defects.

However, products that materially differ from their advertised descriptions or specifications remain eligible for appropriate remedies.

5. Return & Exchange Process

Once we receive your request, our customer support team will review the information provided.

If the return or exchange is approved:

1. Our team will confirm the next steps.

2. A reverse pickup may be arranged, subject to courier serviceability.

3. Where a pickup is unavailable, customers may be requested to ship the product using an approved courier method.

4. The returned product may undergo a quality inspection.

5. An eligible replacement, exchange, or refund will be processed accordingly.

Please do not return any product without contacting our customer support team.

For approved returns arising from damage on arrival, manufacturing defects, incorrect delivery, or another issue for which SOKKA is responsible, reasonable return shipping charges will be borne by SOKKA Tableware.

6. Refund Policy

Once your refund request is approved, we will initiate the refund to your original payment method wherever possible.

Refund processing timeline: We aim to initiate approved refunds within 7 business days of confirmation or completion of any necessary return inspection.

The time required for the refunded amount to reflect in your account may vary depending on your bank, payment provider, or card issuer.

If a replacement or exchange is requested, availability will be confirmed before processing.

7. Exchange Policy

Exchanges are subject to product availability.

If the original product is unavailable, our team will offer an appropriate alternative resolution, which may include a replacement product, store credit with your consent, or a refund, as applicable.

Price differences for voluntary exchanges, where specifically permitted, will be communicated before confirmation.

8. Order Cancellations

Customers may request an order cancellation before dispatch by contacting our customer support team.

Cancellation requests are subject to the order's processing status.

Orders that have already been dispatched may not be eligible for cancellation for change-of-mind reasons.

Customized, personalized, and made-to-order products may not be eligible for cancellation once production has commenced.

This does not affect any rights available under applicable consumer protection laws.

9. International Orders

For international orders, returns and exchanges are generally restricted to damaged, defective, or incorrectly supplied products, subject to applicable consumer laws.

Customers should contact our support team before initiating any international return.

Where SOKKA Tableware is responsible for an eligible return, our team will provide instructions regarding shipping arrangements and applicable charges.

Any customs duties, taxes, or import charges are to be paid by the client & will be addressed according to applicable laws and the circumstances of the return.

10. SALES INVOICE

1. Pricing and Payment. Prices exclude applicable taxes unless expressly stated otherwise. Orders
   are confirmed and processed subject to the agreed payment terms; delivery or shipping charges,
   where applicable, will be charged as communicated.
   2. Made-to-Order Goods and Variations. Customised, personalised and made-to-order products
   cannot be cancelled or returned for change of mind once confirmed, except where required by
   applicable law. Reasonable variations in colour, finish, texture, size or handcrafted detailing that
   are consistent with the approved product description or sample shall not, by themselves, be
   treated as defects.
   3. Delivery and Inspection. Delivery timelines are estimates and may change due to reasonable
   operational or logistics delays. Customers should inspect goods promptly and report visible
   damage, shortage, wrong items or other apparent discrepancies in writing within 48 hours of
   delivery, with photographs and order details. This reporting period does not limit rights or
   remedies for latent defects or any non-excludable statutory rights.
   4. International Shipments. Unless expressly included in the agreed price or checkout terms, import
   duties, customs charges and destination-country taxes are excluded and payable by the customer
   upon delivery. Any applicable international shipping charges will be communicated or collected as
   part of the order.
   5. Applicable Law and Jurisdiction. These terms are governed by Indian law. Subject to any
   mandatory legal or consumer-protection requirements, disputes shall be subject to the exclusive
   jurisdiction of the competent courts in Mumbai.

11. PURCHASE INVOICE

1. Conformity to Approvals. Goods and accompanying packaging must strictly match the purchase
order and SOKKA-approved specifications, physical or digital samples, designs, artwork, colours,
borders, prints, finishes, dimensions, quantity, quality, pricing and delivery requirements. No
substitution or variation is permitted without SOKKA's prior written approval.
2. Inspection, Rejection and Remedies. SOKKA may inspect goods upon receipt and shall notify the
supplier in writing of apparent defects, damage, shortages, excess supply or non-conformity within
48 hours of delivery, where reasonably discoverable on inspection. SOKKA retains its rights
regarding hidden or latent defects discovered later, provided notice is given promptly after
discovery. Rejected goods shall be corrected, replaced or refunded, as agreed or as required by
law, at the supplier's cost, including reasonable return, replacement and transportation expenses.
3. Confidentiality and SOKKA Intellectual Property. All SOKKA-provided or SOKKA-owned
designs, artwork, prints, samples, specifications, drawings and packaging concepts are
confidential and may be used solely to fulfil SOKKA orders. The supplier shall not copy, reproduce,
disclose, manufacture for, offer or sell them to any third party, or otherwise use them, without
SOKKA's prior written consent. Ownership of each party's pre-existing intellectual property
remains with that party.
4. Payment, Documents and Delivery. Payment is subject to the agreed terms and follows receipt
and acceptance of conforming goods and valid invoices and supporting documents. The supplier
must meet the agreed delivery schedule and applicable legal, safety, labelling and
material-compliance requirements.
5. Applicable Law and Jurisdiction. These terms are governed by Indian law. Subject to mandatory
legal requirements, disputes shall be subject to the exclusive jurisdiction of the competent courts in
Mumbai.

12. Contact Us

For all return, exchange, refund, or cancellation enquiries, please contact:

SOKKA TABLEWARE

Email: info@sokkatableware.com

Phone / WhatsApp: +91 99980 82253

Website: www.sokkatableware.com

Store: Ready Money Terrace, Dr. A. B. Nair Road, Worli Naka, Mumbai, Maharashtra – 400018, India.

Our team will be happy to assist you.

13. Policy Updates

SOKKA Tableware reserves the right to update or modify this policy from time to time.

Any revisions will be published on our official website. Orders will remain subject to applicable laws and the terms communicated at the time of purchase.

Thank you for choosing SOKKA Tableware.

We are committed to making every purchase a thoughtful and satisfying experience.